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FREQUENTLY ASKED QUESTIONS
You may want to know
WHERE ARE YOU LOCATED?
Our company headquarter is located in Singapore. In addition our team members work from different locations worldwide. We are modern structured and allow remote work - therefore it is not uncommon that we respond to your emails late at night or even on weekends, because we simply love our jobs and enjoy dedicating our time to making our customers happy.
Our warehouses are located all around the nation. Most products are shipped from our manufacturer's warehouses directly to you for the fastest shipping and best availability of products.
WHERE ARE THE PRODUCTS MADE?
We source our products from reliable manufacturers all around the globe. Many products are made in Asian countries such as Singapore, China, HongKong and Japan - in the centers of spirituality and where the unique materials such as black obsidian and jade stones are to be found. Through factory inspections and production guidelines we ensure the highest quality of product and fair work conditions with all out partner factories.
DO YOU SHIP WORLDWIDE?
Yes, we ship worldwide. Please understand, that shipping to the following locations is not possible: Niue, French Guiana, the British Virgin Islands, Aruba, New Caledonia, Bahrain, Cayman Islands.
HOW DO YOU SHIP THE ITEMS?
We partner with different courier services to ship your order depending on your exact location. This is to achieve the optimal speed and make sure you receive your packages quickly and safely.
WHAT IF I NEED TO RETURN SOMETHING?
There is a full 30-day refund guarantee. If you don't like the item or it is defective, we will either replace it at no cost to you, or you can send it back to us for a full refund. Contact us at buddhaauras@gmail.com and we'll help guide you through the process.
